Frontline managers arguably have the most challenging role in any organization—expected to deliver results while managing emotions, conflict, and communication breakdowns that can quickly impact morale and performance. This practical, down-to-earth session is designed to help managers lead more effectively without adding complexity to their already full plates.

Participants will explore the five core fundamentals of emotional intelligence and see how they show up in everyday leadership behaviors—from navigating difficult conversations to staying steady under pressure. The session will also introduce the concept of psychological safety, why it matters to engagement and performance, and simple ways HR teams can begin measuring it within their organizations.

Attendees will leave with realistic, “use-it-tomorrow” tools and a clear understanding that emotional intelligence doesn’t have to be overwhelming—it can be built thoughtfully and incrementally over time.

At the end of this session, participants will be able to:

Describe the five fundamentals of emotional intelligence—self-awareness, self-regulation, motivation, empathy, and social skills—and how they influence frontline manager effectiveness.

Define psychological safety and identify at least two practical ways to measure it within a team or department.

Apply simple, repeatable tools to improve self-regulation, listening, and communication during high-pressure situations.

Presented by John Buchness

John Buchness is a leadership and workplace development speaker who helps organizations equip frontline managers with practical tools to build trust, strengthen communication, and improve team performance. He has delivered multiple SHRM approved presentations on Emotionally Intelligent Leadership for his previous employer, teaching leaders how to apply emotional intelligence in real workplace situations such as conflict management, coaching conversations, and leading under pressure. John’s sessions blend proven EI principles with simple, repeatable frameworks that managers can implement immediately to reduce reactivity, increase psychological safety, and drive better business outcomes.

Palmetto SHRM thanks our March meeting sponsor, payfluence

Your continued support of Palmetto SHRM helps us bring meaningful programs and connections to our members, and we truly appreciate your partnership.